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Payment & Refund Policy
Clear and transparent terms for payments, account funding, settlement and refunds.
01
Payment Methods
We support multiple payment methods to make account funding convenient for international clients. Clients should confirm payment instructions with our team before transferring funds.
Payment availability and receiving details may vary depending on the client, transaction, currency, and payment method.
02
Prepaid Advertising Funds
During active cooperation, clients use a prepaid balance to fund advertising accounts. Balances are credited based on the actual amount received by us, which may differ from the amount sent because of bank charges, intermediary fees, payment-provider fees, currency conversion, blockchain network fees, or other transaction deductions.
Prepaid Balance Management
Funding Deduction = Advertising Account Funding Amount + Applicable Service Fee
Remaining Prepaid Balance = Previous Balance − Funding Amount − Service Fee
Example
- Actual Funds Received
- US$10,000
- Account Funding
- US$1,000
- Service Fee Rate
- 3%
- Service Fee
- US$30
- Remaining Prepaid Balance
- US$8,970
Calculation: US$10,000 − US$1,000 − US$30 = US$8,970
This calculation is used for ongoing account funding and balance management. It is not the final refund calculation.
03
Advertising Refund Settlement
When a client stops advertising and requests a refund, the advertising account first enters a 3-day settlement observation period so delayed spend, billing adjustments, and account changes can stabilize.
3-Day Settlement Period
Final refund settlement is based on actual confirmed advertising spend, not simply on the total amount previously funded to advertising accounts.
Refund processed within 3 business days after final settlement confirmation.
Refundable Amount
Refundable Amount = Actual Funds Received − Final Confirmed Advertising Spend − Service Fee Based on Final Confirmed Advertising Spend
Account funding amounts are used for day-to-day prepaid balance management. At final settlement, actual confirmed advertising spend is used to determine the refundable amount.
Example
- Amount Sent by Client
- US$10,000
- Actual Funds Received
- US$9,950
- Total Advertising Account Funding
- US$8,000
- Final Confirmed Advertising Spend
- US$6,000
- Service Fee Rate
- 3%
- Final Service Fee
- US$180
- Refundable Amount
- US$3,770
Calculation: US$9,950 − US$6,000 − US$180 = US$3,770
Account funding is shown for reference only and is not used as the final refund basis.
A final settlement summary will be confirmed with the client before refund processing. Refunds are made through an agreed and verified payment method; arrival time may vary by bank, Airwallex, PayPal, blockchain network, holidays, or other payment-processing factors.
04
Creative Production Refunds
Creative production orders may be cancelled before production starts.
Once the Creative Brief is confirmed and production has started, creative production fees are non-refundable.
All Creative Testing Packs include 2 revision rounds. Corrections required because the delivered creative does not follow the approved Brief do not count toward the revision limit.
Additional revisions or major changes to an approved Creative Direction may be subject to additional fees.
For payment, account funding, settlement, or refund questions, email contact@bridgeadco.com.
View Creative Service Terms →